website creation software

Frequently Asked Questions

Find freqeuntly asked questions here, if you're unable to find what you're looking for, feel free to join our Discord server and ask us or members of the community there.

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General

Question Answer
What payment methods do you accept?Currently we only accept PayPal, which you will be sent invoices every month on your billing date.
Do your services come with support?Our services do come with support, to get support please join our Discord server and submit a support ticket and our team will be more than happy to support you.
What is your refund policy?We offer a 14 day refund window for all our services, to request a refund please click on "Request A Refund" at the bottom of this page under Links.
Do your services run 24/7?Our services do run 24/7, although at times there may be downtime, which you will be notified about via our Discord server, and on our website.
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Discord Bot Hosting

Question Answer
What programming languages do you support?We support Node.JS, Java/JDK, Python, Lua, C# and .NET, PHP 7.2, although some Discord bots running these languages may be incompatible with our service.
What panel do you use?We use Pterodactyl Panel.
Am I able to change plans?Yes, to do this you would need to cancel your current service and re-order the service you would like.
How long does it take for my order to be processed?Usually your order will be processed within 48 hours, if it takes longer than this please contact us via our Discord server.
What are the server specs?
(As we grow we will be upgrading the server specs to continue to offer such high quality hosting services.)
Server: Dell PowerEdge T310
CPU: Intel Xeon X3430 • 4 Cores • 4 Threads • 2.4Ghz
RAM: DDR3 Memory
HDD: WD Blue
Network: NetXtreme Gigabit NIC
OS: Daemon runs on Ubuntu 18.04 • Discord bots run on Alpine Linux within a Docker container
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Web Hosting

Question Answer
What panel do you use?We use Sentora Panel.
Am I able to change plans?Yes, to do this you would need to cancel your current service and re-order the service you would like.
How long does it take for my order to be processed?Usually your order will be processed within 48 hours, if it takes longer than this please contact us via our Discord server.
Can I change my domain name?Yes, follow this guide on our knowledge base in order to do so.
Can I add/remove sub-domains?This depends on what plan you're on, if you're on a plan that allows you to use sub-domains, you can add/remove them by following this guide on our knowledge base as long as you're not going over your sub-domain limit.
What are the server specs?
(As we grow we will be upgrading the server specs to continue to offer such high quality hosting services.)
Server: Dell PowerEdge T310
CPU: Intel Xeon X3430 • 4 Cores • 4 Threads • 2.4Ghz
RAM: DDR3 Memory
HDD: WD Blue
Network: NetXtreme Gigabit NIC
OS: CentOS 7
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HostTi Discord Server

Question Answer
Why is your Discord server named Gamez Development?We run in partnership with Gamez Development, so we use their Discord server rather than having our own one ran separately.

How can I link my account with Discord?It's simple, go to Account API on Pterdactyl Panel, create a new API key, once done go to #hostti-cmd in our Discord server, and use the command .register and follow the process from their.

How can I control my Discord bot from Discord?Make sure you have linked your account to Discord, then go to #hostti-cmd and use the .servers command to get a list of your Discord bots to find your server ID, after that you can use the .info [serverID] command to control it.
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